Yes, it's officially the end of the 3G network in Canada. Rogers, Fido, and Vidéotron will end their 3G service as of July 31, 2025. Bell will follow with a gradual phase-out starting October 31, 2025, for personal customers and continuing through the end of the year for business clients. As for Telus, no specific date has been announced yet, but the 3G shutdown is confirmed.
If you're still using a device that only supports 3G, it's time to switch to a model that supports LTE/VoLTE or 5G to avoid any service interruptions.
Why is 3G disappearing?
Evolution toward 4G LTE and 5G
We're going through a major shift in mobile telecommunications in Canada. For years, 4G LTE and 5G have gradually been taking over from 3G, often without users noticing. These newer technologies offer improved connectivity and faster speeds, whether you're using a refurbished phone or a brand-new device.
Carrier role and frequency reallocation
Major carriers like Rogers and Bell are freeing up 3G frequencies to further develop their 4G and 5G networks. This process requires significant investment in existing infrastructure.
The transition to these new antenna technologies is underway nationwide. You should have already received, or will soon receive, notifications from your carrier announcing the end of 3G.
Impact on coverage and services (calls, data, 911)
The end of 3G will affect several aspects of our daily mobile phone use:
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Network coverage may change in certain areas
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Voice call quality will improve thanks to VoLTE technology
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Mobile data will be faster and more reliable with this upgrade
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Access to 911 service will be affected for devices not compatible with VoLTE
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HSPA+ phones will no longer be able to make emergency calls
We recommend checking your device's compatibility with new networks as soon as possible to avoid service disruptions. Is your phone no longer compatible? You can sell your old phone to SecondCell.
What should you do?
Check VoLTE compatibility (device + SIM card)
Consult the technical sheet or manufacturer/carrier list
Android:
For Android cell phones:
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Go to Settings ▸ Network & Internet ▸ Mobile Networks
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Look for the option VoLTE Calls, VoLTE, or Calls on LTE and enable it
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If the option is grayed out or missing but LTE is shown, the device is likely compatible and VoLTE is enabled by default (as with recent Google Pixel and Samsung Galaxy devices)
iPhone:
For Apple cell phones:
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iOS 17+ enables VoLTE by default. On earlier versions:
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Go to Settings ▸ Cellular Data ▸ Options ▸ Enable LTE, then select Voice & Data
Visual test during a call:
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Turn off Wi‑Fi, make sure LTE is active, then make a call
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If the LTE indicator remains visible during the call, VoLTE is active. Otherwise, the connection switches to traditional 3G/4G
Check the SIM card:
Some carriers require a VoLTE-compatible IMS SIM card (new SIM with a lightning logo). If VoLTE won't activate despite a compatible device, you may need a new SIM. Contact your carrier to confirm whether your SIM supports VoLTE and request a replacement if needed.
Enable voice over LTE to keep calling
Here's what to do to enable voice over LTE:
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Go to your phone's settings
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Find the "Mobile Networks" or similar option
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Enable the "Voice over LTE" or "VoLTE" feature
This step is crucial for continuing to make and receive calls, including to 911. Without it, your phone will no longer support voice calls once 3G is turned off. Don't hesitate to ask your telecom provider for help if needed. Your call quality will significantly improve with VoLTE enabled.
Replace your device if it’s incompatible
If your phone doesn't support VoLTE, you'll need to consider replacing it. Non-compatible devices will no longer be able to make calls once 3G is disabled.
At SecondCell, we offer several solutions to suit all budgets.
Can I keep my current plan?
Yes, most cell phone plans will still be valid after the 3G shutdown. However, some options may need adjustment if they only include 3G. Your current plan is likely already compatible with newer networks.
For added certainty, we recommend following the steps mentioned earlier.
Options offered by SecondCell
At Second Cell, we offer a wide selection of refurbished phones, carefully inspected, guaranteed, and ready to use, to meet all your needs. Whether you're looking for a premium model or a more budget-friendly option, you're sure to find what you need at a great price.
Our goal? To help you stay connected with a reliable device, without breaking the bank. Visit our online store today to check out our available models!
Frequently asked questions about the 3G shutdown in Canada
Will I still be able to send texts without 3G?
Don't worry, sending SMS typically works fine on 2G, 4G, or 5G networks with newer devices. Most modern phones can send texts without needing 3G. However, we recommend checking your SIM card and network compatibility to avoid any unpleasant surprises during the transition.
How long will the gradual outages last?
3G network shutdowns in Canada will occur gradually over several weeks, sometimes months before the official dates announced by each carrier (e.g., July 31, 2025, for Rogers, Fido, and Vidéotron). During this period, some 3G antennas will be deactivated gradually, possibly causing signal or call access loss for devices not compatible with VoLTE, especially in rural areas.
Once the final date is reached, 3G will be completely shut down, and only devices with VoLTE enabled (and a compatible SIM card) will be able to continue making calls, including emergency calls. To avoid any service interruption, it's strongly recommended to check your phone and SIM card compatibility now.
What happens if I don't change my device in time?
If you don't switch to a VoLTE-capable phone before the 3G network ends, your device won't be able to make calls, including emergency calls. This transition is essential to maintain your ability to make calls and use mobile data.
I haven’t received any message from my provider: am I affected?
All users with a device limited to 3G are affected by this change. Some equipment, like security systems, may also be impacted. We strongly encourage you to check your device compatibility and contact your provider to prevent any unexpected service interruption.
